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Privacy Policy
This Privacy Policy explains how Marvel Casino may collect, use, store and protect information connected with your use of the website and gambling services. It also explains your privacy choices and how to request access, correction or deletion of your personal information.
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1. Information we may collect
When you visit the website, create an account or use the services, we may handle information that relates to you. The information collected depends on how you interact with Marvel Casino, the services you use and the information needed to operate an online gambling account. We aim to collect information that is reasonably necessary for these purposes.
In this review
Account and contact details
This may include information you provide when registering or updating an account, such as your name, date of birth, contact details, login information and account preferences. We may also keep records of communications with our support team, including questions, requests and information provided to help resolve an issue.
Verification information
To confirm identity, protect accounts and meet applicable obligations, we may request verification documents or other information. This can include information used to check your identity, age, location or entitlement to use the services. Verification information should be accurate, current and provided through the available secure process.
Payment and transaction records
We may handle records about deposits, withdrawals, wagers, winnings, account balances and other transactions connected with your account. Payment providers may process payment details on our behalf or under their own privacy terms. We may receive information needed to confirm a payment, identify a transaction, prevent misuse and maintain accurate account records.
Device, usage and cookie data
When you use the website, we may receive technical information such as your device type, operating system, browser, approximate location, IP address, language settings, pages viewed, access times and information about how you use the website. We may also use cookies and similar technologies to remember preferences, support website functions, improve performance and understand general usage.
2. How we use information
We use personal information for purposes connected with providing and managing the services. These purposes may include setting up and administering your account, processing transactions, providing customer support and communicating with you about your account or website activity.
- Running, maintaining and improving the website and gambling services.
- Creating, verifying, securing and managing player accounts.
- Checking identity, age and other information needed for account verification.
- Detecting, preventing and investigating fraud, money laundering, account misuse, collusion and other suspicious or unlawful activity.
- Processing deposits, withdrawals, wagers and other account transactions.
- Responding to questions, complaints, technical issues and privacy requests.
- Keeping accurate business and transaction records.
- Meeting legal, regulatory, tax, accounting and other obligations that apply to online gambling services.
- Protecting the rights, property and safety of players, the website and other people.
- Sending service messages, including security notices, account updates and important information about the services.
- Sending marketing communications where permitted and where you have provided consent or another valid basis applies.
Where we rely on consent for marketing or another optional use of information, you can change your preference. Choosing not to receive marketing will not normally affect essential account, security or service communications. We may still contact you where a message is necessary to operate your account or meet an obligation.
We may use information in aggregated or de-identified form for analysis, reporting, security and service improvement. Information used in this way is handled so it is not intended to identify an individual directly.
3. Sharing, security and international handling
We may share information where it is reasonably necessary to provide the services, protect players or meet an obligation. This may include sharing relevant information with service providers that support website hosting, identity verification, payment processing, customer support, information security, fraud prevention, analytics or communications. Those providers should only receive information needed for their role and may be subject to their own privacy requirements.
Information may also be disclosed where required or permitted by law, in response to a valid request, to protect the website or another person, or in connection with suspected fraud, security incidents or other unlawful activity. We do not intend to share personal information with unrelated parties for their own marketing unless this is permitted and you have been given an appropriate choice.
Reasonable administrative, technical and organisational measures are used to help protect information from unauthorised access, loss, misuse, alteration or disclosure. These measures may include access controls, secure systems, monitoring and staff or provider procedures. No online service can guarantee that information will be completely secure, so you should keep your login details confidential and notify support if you believe your account has been accessed without permission.
Some service providers or systems may handle information outside Australia. If information is transferred or accessed internationally, reasonable steps are taken to support its protection and to use it only for appropriate service, security or legal purposes. The protections available may vary depending on where the information is handled.
4. Cookies, storage and retention
Cookies
Cookies are small files or similar technologies placed on your device when you use a website. They can help the website remember settings, keep sessions working, support account functions, measure performance and identify technical or security issues. Some cookies may be placed by service providers that help operate or analyse the website.
You can manage, block or delete cookies through your browser settings. If you disable some cookies, parts of the website may not work correctly, and account or security features may be affected. Browser controls vary, so you should check the instructions for the browser and device you use.
Storage and retention
We keep information only for as long as it is reasonably needed for the purposes described in this policy, including account administration, security, dispute handling, reporting and service improvement. When information is no longer needed, it may be securely deleted, anonymised or otherwise handled in accordance with applicable requirements.
Closing an account does not always mean that every record is immediately deleted. Some account, verification, payment and transaction records must be kept for a period required by law, including records needed to prevent fraud, meet legal obligations or respond to disputes. After the relevant period, information may be deleted or anonymised where appropriate.
5. Your privacy rights and requests
Depending on the circumstances and applicable privacy requirements, you may have rights relating to the personal information we hold about you. You can ask for access to your information, request correction of information that is inaccurate or incomplete, and ask for deletion of information that is no longer needed or is otherwise eligible for removal.
You can also withdraw consent to marketing communications at any time. This may be done using an unsubscribe option in a marketing message where available, through account preferences where available, or by contacting us. Withdrawing consent does not affect processing that is based on another lawful reason, and it does not remove records that must be retained for legal, security or transaction purposes.
To exercise your rights or ask a privacy question, contact support@marvel-casino.best. Please explain your request clearly and include enough information for us to understand which account or records it concerns. We may need to verify your identity before providing information or making changes, to protect your account and prevent unauthorised requests.
- Access: ask what personal information we hold about you and, where appropriate, request a copy.
- Correction: ask us to update information that is inaccurate, out of date or incomplete.
- Deletion: ask us to remove information where it is no longer needed and no retention requirement applies.
- Marketing consent: withdraw permission for promotional communications at any time.
- Privacy questions: ask how information is collected, used, shared or stored.
We will consider requests in line with applicable requirements and the nature of the information involved. Some requests may be limited where fulfilling them would affect another person's privacy, compromise security, prevent fraud detection or conflict with a legal record-keeping obligation. This Privacy Policy may be updated when our practices or requirements change. The current version published on the website applies to your use of the services.
