Responsible Gaming

Responsible gambling means making deliberate choices about when, how often and how much you gamble. It also means understanding that every wager has a risk of loss and that outcomes are based on chance. No strategy can guarantee a win, and past results do not predict future results.

Marvel Casino encourages players in Australia to keep gambling within reasonable personal and financial boundaries. You should only gamble with money that you can afford to lose after your essential expenses, savings commitments and other financial responsibilities have been covered. Never use borrowed money, money needed for bills or funds set aside for someone else.

There is no guaranteed method for winning. A series of losses does not make a win more likely, and chasing losses can cause financial and emotional harm. If gambling stops feeling like a form of entertainment, take a break and consider speaking with an independent support service.

Key principles for safer play

• Treat gambling as entertainment rather than a source of income.
• Decide your spending and time limits before you start playing.
• Keep a record of your gambling activity so you can review your habits honestly.
• Do not chase losses or increase your stakes to try to recover money.
• Avoid gambling when you are upset, stressed, tired or under the influence of alcohol or other substances.
• Never ask someone else to gamble on your behalf or allow another person to use your account.
• Do not gamble if you are under the legal age that applies in your location.

Problem gambling can affect people in different ways. It is not always defined by the amount of money lost. The frequency of gambling, the amount of time spent thinking about it and the effect on relationships, work, study or wellbeing can also be important warning signs.

Possible warning signs

• Spending more time or money gambling than you originally intended.
• Trying to win back losses by placing larger or more frequent wagers.
• Feeling restless, irritable or anxious when you cannot gamble.
• Thinking about gambling throughout the day or finding it difficult to concentrate on other activities.
• Hiding your gambling, deposits, losses or account activity from family or friends.
• Borrowing money, selling possessions or missing payments because of gambling.
• Gambling to escape stress, loneliness, sadness or other difficult feelings.
• Arguing with people close to you about gambling or neglecting personal responsibilities.
• Attempting to stop or cut back but returning to gambling repeatedly.
• Feeling guilt, shame or regret after gambling, while continuing to play.

One warning sign does not automatically mean that you have a gambling problem, but several signs should be taken seriously. You do not need to wait until the situation becomes severe before asking for help. Speaking with a qualified gambling counsellor, health professional or trusted person can be a useful first step.

If gambling is causing immediate financial, personal or emotional danger, stop gambling and seek urgent assistance from an appropriate emergency or support service in your area. If you are concerned about another person, approach the conversation calmly, focus on the effect gambling is having and encourage them to seek professional support.

Help is available if gambling is affecting your money, relationships, work, study or wellbeing. You can contact an independent gambling support service in your state or territory, speak with a qualified counsellor or discuss your concerns with a healthcare professional. Independent support can help you understand your options without requiring you to manage the situation alone.

If you are worried about your gambling but are not ready to speak with someone, start by writing down how much time and money you spend, when you usually gamble and how you feel before and after playing. This information can help you identify patterns and decide what action may be appropriate.

Protecting your account

• Keep your login details private and use a strong, unique password.
• Do not allow another person to access or use your account.
• Use security features available on your device and account.
• Check account activity and transactions regularly.
• Report suspected unauthorised access as soon as possible through the available account support process.
• Keep your personal information accurate and up to date where required.

Responsible gambling also includes protecting children and other vulnerable people from access to gambling services. Keep your account and devices secure, log out when you finish playing and use suitable parental or device controls where appropriate. Gambling services are intended for adults who meet the applicable legal requirements.

For more information about account controls, breaks, self-exclusion or other responsible gambling options, review the relevant information in your account or contact support through the available channels. If you need personal help with gambling, consider using an independent service so you can receive confidential and impartial guidance.